Creative Cloud Lost or damaged

[四喜丸子]

Creative Cloud Lost or damaged,Repair and reinstall can not solve the problem. How to do?

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[四喜丸子]

选择要删除的应用程序：按与应用程序名称相对应的号码，然后按Enter键。

相对应的应用程序号码是什么？在哪里能找到？到这一步进行不下去了。

Select the application to delete: according to the application name and the corresponding number, and then press Enter.

What is the corresponding application number? Where can I find it? You can't go on with this step.

[kglad]

if you uninstalled all your adobe programs, select all for cleaning.

[四喜丸子]

First of all thank you for your patience to help me, but in the end did not solve the problem.

[Kanikas]

Moving to Creative Cloud Download & Install​

[Govardhan.V · Accepted solution]

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe