Creative Cloud quit unexpectedly

[AndeeG]

I'm on a 2015 iMac running MacOS Monterey. For the past couple of months, every time I boot the iMac, I get a pop-up saying "Creative Cloud quit unexpectedly." I'm not sure if this is an Adobe issue or a MacOS issue. After dismissing the pop-up, all my Adobe apps seem to run fine.

I contacted support and an Adobe tech remotely accessed my machine. He made some changes to the admin priviledges for Creative Cloud, but the problem persists. 

Anyone have a similar problem?

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[AndeeG]

Kglad, thanks for the tip. I gave it a go and it the problem is still there, but good to know that function exists.

[kglad · Accepted solution]

rats.  then it becomes more time-consuming to fix that error.

try to repair - https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[AndeeG]

Ugh... I guess I'm going to live with the annoyance for now. Except for the pop-up notification, all the apps appears to work.

[kglad]

no need to fix it until you need an update or  you need to sign in.