Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Creative Cloud Repair

New Here ,
Mar 26, 2023 Mar 26, 2023

I am trying to install Adobe CC on my Windows 11 laptop, however, when the installation is finished and the loading screen pops up I get a message saying "cloud is taking longer to open than usual". After a long period of time, it closes and a pop up with the message "Adobe CC is damaged or missing". 

I have tried on numerous occations to reinstall AND repair it, nothing is working and I am very displeased that I am paying to receive this amount of trouble. 

TOPICS
Creative Cloud , Installation
525
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 26, 2023 Mar 26, 2023
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 26, 2023 Mar 26, 2023
LATEST

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines