Creative Cloud shows as trial on new computer

[brockf67312411]

I just got a new computer and I am trying to download illustrator from my account and it only says download trial but I have an account and am currently using the full version. Does anyone know how I can get the full version on my new computer or should I just contact support?

thank you

[Ten A]

Your post moved from Illustrator to Downloading, Installing, Setting Up.

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html