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Creative cloud stuck at initialization

New Here ,
Jul 28, 2024 Jul 28, 2024

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I have tried everything , still can't install creative cloud on my laptop.

 

TOPICS
Activation , Creative Cloud , Installation , New user
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Community Expert ,
Jul 28, 2024 Jul 28, 2024
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New Here ,
Jul 29, 2024 Jul 29, 2024

I have already tried this, but still get this issue

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Community Expert ,
Jul 29, 2024 Jul 29, 2024

are you in europe, esp eastern europe?

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New Here ,
Jul 29, 2024 Jul 29, 2024

No

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Community Expert ,
Jul 29, 2024 Jul 29, 2024

maybe you're having a different problem then:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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New Here ,
Jul 29, 2024 Jul 29, 2024

I recieved mail from adobe customer care stating cc is not compatible on windows 11.

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Community Expert ,
Jul 29, 2024 Jul 29, 2024
LATEST

??? what app isn't compatible with win 11?

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