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Creative cloud stuck at initialization.

New Here ,
Jul 03, 2023 Jul 03, 2023

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File: AdobeLogs_20230704_063931_179-win-GS.zxp

This is the log file Please help me I have a subscription.

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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first, make sure there's nothing on your computer blocking your access.  (eg, suspend your firewall and retry.)

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Jul 04, 2023 Jul 04, 2023

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Hi there,

We're sorry for the trouble. Do you get this issue while opening Creative Cloud destop application? Do you have enough space on your hard drive? I suspect this could be affecting the processing speed.

Let us know.

Regards,

Shivangi

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Hi don´t if it has been solved or not, but I found a helpfull reddit post, talking about the same problem.

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