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Creative Cloud Update failed. Error Code 505

New Here ,
Jul 16, 2020 Jul 16, 2020

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This has been a issue for couple weeks.  I tried calling support but there is no direct support for CC it would seem.  I see error code 505 for Creative Cloud update.  The link for the error code takes me to an information page with something about uninstalling Beyondtrust Powerbroker?  I have no such software installed, no such instance in my services.

I've tried...

Closing CC Desktop and restarting as Adniminstrator - same error code.

Shut off Anti-virus and VPN, closing CC then restarting as administrator - same error code.

Ensure all updates are installed, all of the above again - same error code.

I have work do so.  Please assist.

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correct answers 1 Correct answer

New Here , Jun 29, 2022 Jun 29, 2022

In the Window Services (search services from the start menu), find "Secondary Logon".

 

Change from "Disabled" to "Automatic". Click "Apply". Then click "Start".

 

It should update now.

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Community Expert ,
Jul 17, 2020 Jul 17, 2020

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Do you logged in as an Administrator or as an user with Admin rights during the installations of the updates?

Please check if you have enabled the Secondary Logon Windows service. Once the package is installed, you can disable it again.

 

I would recommend a clean reinstallation by doing the following steps:

 

It's sound drastic and time-consuming, but I my experience it helps to solve several problems.

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I uninstalled everything, ran the uninstaller, etc. and I still have the same issue, I do not have trustbroker installed, I have turned off firewalls. Now I can't reinstall the apps the apps either so I don't even have the older versions to work on! This is messed up, I need a fix- I pay good money for this subscription

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Adobe Employee ,
Nov 25, 2020 Nov 25, 2020

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Janelk, if the suggestions in the public discussion forum are not helping you, then please begin a secure chat session at https://helpx.adobe.com/contact.html.  Direct chat support is included as part of your membership.  You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update any recent support cases.

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New Here ,
Jun 29, 2022 Jun 29, 2022

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In the Window Services (search services from the start menu), find "Secondary Logon".

 

Change from "Disabled" to "Automatic". Click "Apply". Then click "Start".

 

It should update now.

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Grand merci pour la solution, ça fonctionne !!!!

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New Here ,
Apr 08, 2023 Apr 08, 2023

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This worked for me. Thanks a lot.

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New Here ,
Jul 25, 2023 Jul 25, 2023

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Adobe CC suggests it may be firewall but this worked for me. ❤️

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