Creative Cloud will not download apps

[traceyv92642376]

Hi I purchased Creative Cloud yesterday and ever since have been trying to download Photoshop CS but keeping getting an error. It downloads each time to a mx of 8% and then gets error sometimes it only makes it to 1%. I contacted support through chat and they said to uninstall and reinstall creative cloud and that would work it did not. The error message I am getting is below can someone please help me?

FATAL: Fatal Error '116' occurred while download FATAL: Error occured in install product workflow with error code 116 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=CORE&versio...} -------------------------------------------------------------------------------------

Thanks

[Govardhan.V]

Check whether Byte Fence is installed on your comp.

If yes , uninstall it and then try to download CC apps.

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers.  one of the connection problems is in message 1.  there are others.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[gouicem30566307rbt6]

hi
do u still have the problem ? cuz i have the same problem and i cant fix it . i did everything

[kglad]

@gouicem30566307rbt6 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html