Creative suit 5 error message "Invalid Serial number" after install

[theera_0088]

I am reaching out regarding an issue with reinstalling Adobe Creative Suite 5.

Previously, I had installed CS5 on my Windows 10 computer. However, due to system issues, I had to reinstall Windows without uninstalling CS5 beforehand. When I attempted to reinstall CS5 afterward, the installation failed and displayed an “Invalid Serial Number” error message.

I would like to ask if the license I purchased can still be used, even though CS5 is no longer supported. If so, could you please advise me on how to resolve this problem so that I can activate the software again?

Thank you for your assistance. I look forward to your guidance.

[kglad]

you entered the wrong number ot you're using the wrong installation file.

and yes, cs5 can still be installed and activated.

[theera_0088]

I'm sure that the serial number is correct and I install from CS5 CD.

[kglad]

there's a mismatch IF that error message is accurate.

[theera_0088]

Is it neccessary to check activation?

[kglad]

no, you haven't gotten that far.

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[Nancy OShea]

From whom did you purchase CS5? 

Are you entering a Redemption Code or a Serial Number? There is a difference between the two.  See below.

Redemption Code

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code.

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

https://helpx.adobe.com/download-install/apps/licensing-activation/serial-number-redemption-code/red...