CS4 Design Standard: cannot install on OSX 10.7.3

[Guest]

Hi, I had this same version of CS4 Design Standard installed on my MacBook Pro.It worked well until the Adobe updater prompted me to download and install an update. I followed that recommendation. The update files did download, but when I wanted to install it, I got an error message saying that the update cannot be installed and that I need to uninstall CS4, install it again and then do the update again.

I uninstalled CS4 and also minutely followed instructions on http://kb2.adobe.com/cps/829/cpsid_82947.html. But CS4 does not install.

I can start the installation disc, but then the process gets stuck (ie loops for hours) in somewhere half way through.

Please help. Thank you!

[Guest]

Jeff, I looked up my CS4 package's language version. It is German. So I changed my system settings to German, worked through the steps you listed in your previous message. And I performed steps 4 in your message no. 12 (see above). Then it attempted to install again. Unfortunately, it aborted again, this time during the installation of Adobe AIR. The new token number is 00-13205-134523032012

[Jeffrey_A_Wright]

Waseem that probably explains it.  Try editing your language list and have only German listed as your available language.  You will also want to try it with the steps listed in message 24.

[Guest]

Jeff, Sorry to say that this does not seems to be the case. I performed all the steps as discussed previiously, made sure that the only system language is German (in both root and my own user account), but the installation aborted. The updated token number is 00-27418-160323032012

[Jeffrey_A_Wright]

Waseem I am sorry but I feel we have gone as far as we can through support through the forums at this point.  I would recommend that you contact our support team for further assistance.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.