CS5 Installer won't open on macOS Sierra

Community Beginner ,
Apr 06, 2017 Apr 06, 2017

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I've downloaded the Premium Design CS5, but when I click on the Install package I get the following message:

Install can't be opened. You should eject the disk image. Install is on the disk image. DesignPremium_CS5_LS1.dmg. Safari downloaded this disk image today at 7:52 from help.adobe.com.

When I click on the ?, I get the following message:

The app’s authorization has been revoked

There may be a problem with this app. Although the app was signed by an identified developer, the certificate for the app has been revoked, and it cannot be opened.

Check with the Mac App Store or the software developer to see whether there is an updated version of this app.

Was this help page useful? Send feedback.

I've looked through the forum and found the suggestion to use the cleaner tool, but this Mac hasn't had the Adobe software on it before, so there is nothing to clean up. Need help.

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correct answers 1 Correct answer

Adobe Community Professional , Apr 06, 2017 Apr 06, 2017
CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates-Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html-install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

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Adobe Community Professional ,
Apr 06, 2017 Apr 06, 2017

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CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

-install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

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Community Beginner ,
Apr 06, 2017 Apr 06, 2017

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Thanks, John. This worked. I'm up and running again. Appreciate the help.

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New Here ,
Mar 05, 2018 Mar 05, 2018

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This helped me get the installer running...still having issues with my serial number...

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Adobe Community Professional ,
Mar 05, 2018 Mar 05, 2018

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>still having issues with my serial number

What issue?

When you have a non-functioning computer and can't deactivate a serial number

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

Invalid Serial Number https://forums.adobe.com/thread/2359923

-Problems with software validation https://forums.adobe.com/thread/2273259

-Warning that software is not genuine http://www.adobe.com/genuine.html

Also, did you download the installer that exactly matches your serial number?

-ie, the Master Collection installer will not work with any other Suite or individual program's serial number

-upgrade qualifying product https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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I still use CS3 and OS High Sierra on iMac 2009. Smooth as a breeze. Want it to run really fast? Add 8 GB ram or more. I only pay for CC if they hire me as a digital artist. For now, I'm a PS hobbyist.

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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I don't know much about Mac programs, besides some saved links from other discussions, but if you don't have one, you need to buy a program that makes a COMPLETE backup of your hard drive... because if your drive ever fails you will not be able to use CS3 again... the activation server has been removed from service and the program will not activate again

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New Here ,
Jul 26, 2021 Jul 26, 2021

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John, thanks to this thread, and your solution, I have been able to set up my CS5 (originally from 2010/11 on OSX Lion) to an updated High Sierra OSX on the same machine (but on an SSD replacement for the spinning disc). I downloaded the Master Suite dmg (and also for Acrobat Pro) from my Adobe account. I note your comment about the activation server closing. On my account at Adobe, my licences appear fine, but it said that I didn't have any machines activated (although I have had two from the outset). I have upgraded my main current machine OS because I am waiting to buy a new MacBook Pro until the M1 CPU/GPU chip is released on a 15/16" screen. So at some point I will need to install again. How do I contact Adobe (as advised by you above) to deactivate and reactivate when necessary? Finally - I DO have another MacBook Pro with the Master Suite (and Acrobat Pro installed) but thoughtlessly upgraded it from Yosemite to the 64-bit only Catalina, so my 32-bit CS5 Master Suite and Acrobat Pro won't run now. I don't want to licence a monthly version of the newer Adobe suite (mainly Photoshop and Illustrator are my interests) so is there an installable 64-bit version of any of the products? The m1 machine, when I buy it, with be on Big Sur or later, so I WILL need to run a 64-bit installable version of Adobe products. FINALLY - installing Acrobat Pro, I couldn't get it to install (the install sequence just stopped, no messages) if I added the two extras that are offered when installing - I had to refuse them, and then Acrobat Pro did install. How to I add the two extras (one is something to do with print, can't quite recall) into my newly installed Acrobat Pro? I'm Done!! Thank you so much for this thread, it was a great help. 

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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CS5 will not install on BS or M1 processor

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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