CS5 on a new computer registration problem

[deadcrowArtStudio]

On my installed and working new computer Photoshop is complaining it is already used on 2 computers. but on the Adobe website on my account I have zero registerred computers. how can I register my purchased software on a new computer.

[kglad · Accepted solution]

you have to deactivate on a computer that has an activation.  that computer needs an updated os and default browser (that's not opera).

what your account says is irrelevant.

[Peru Bob · Accepted solution]

Registration is different from activation. 

Registration is not necessary for it to work.  Activation is.

And as kglad said, you need to free up one of two activations that you are allowed by deactivating on one of the activated computers.

[Nancy OShea · Accepted solution]

Registration is one time per customer.  There's no need to re-register.

Did you deactivate Creative Suite from your previously installed devices first?
That's critically important because your individual license has a strict 2 time activation limit. Remote deactivation of Creative Suite is not possible.
- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

If the old devices are dead or no longer in your possession, you're stuck. You won't be allowed to activate CS on another compatible device.

MODERN OPTIONS:
==============
Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography (Annual & Monthly plan options).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

[deadcrowArtStudio]

The old sytems died so I can't deactivate from them.. Try again

[Nancy OShea]

REPEAT:  "...you're stuck. You can't activate CS on another device."

Time for new software.

[deadcrowArtStudio]

Adobe sent me here. They claimed the community could help me. As I suspected, they were lying. Oh well, I tried. After their behavior, I'm never giving them another dime. 

[Nancy OShea]

We did help you! 

If you still had activations remaining, you'd be golden.  But you don't.  

It's not Adobe's or this user-to-user community's fault that you used up your activation limit. 

That's out of our hands.

[kglad]

we can, and did, help by giving information. we can't fix/find your broken/lost computers 

[kglad]

then you can't activate.  there's ni trying again 

[Peru Bob]

 on the Adobe website on my account I have zero registerred computers. 

By @deadcrowArtStudio

The "Activated Devices" tab on your account refers to Creative Cloud, not Creative Suite apps.