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CS6 Activation Count Reset [Branched & moved to new topic.]

New Here ,
Dec 16, 2023 Dec 16, 2023

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[Topic edited by moderator for clarity.] 

 

So disappointed to hear this news.  I've had a copy of CS6 since 2013.  The newer dreamweaver and related products just don't the job that CS6 did, especially with database driven pages.  I just got a new laptop,  deactivated my copy of CS6 on the old machine, installed on the new machine and when I go to activate it won't recognize that I've deactived and won't allow me to register the product.  Let me say this Adobe...It's one thing to say, support has ended for a product and we fully expect no more enhancements or bug fixes, but it's quite another thing to just not allow a person to activate a product which was fully paid for.  I think this is case study in how to NOT to treat your customers.  

 

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correct answers 1 Correct answer

Community Expert , Dec 16, 2023 Dec 16, 2023

@edhenry63.

To deactivate old installations,  you need access to the old machine on which it was installed. Go to Help menu and hit Deactivate. Repeat with other installed CS6 products.

 

Failing that, you'll have to speak with Adobe Support and ask them to Reset the Activation Count. If the agent can't help you, ask for a supervisor.  Most new hires have no experience with resetting activation counts.

 

NOTE:  This is the only support you'll receive as CS6 is discontinued and officially unsuppo

...

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I checked on that account last week, and just confirmed again.  It says I have no activated devices. But thanks I really do appreciate the time and effort you've given me! 

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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ouch.  what a mess.

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