CS6 doesn't play nice.

[Madam Bomb]

Creative Cloud installed on test machine (Mac 10.7.3 with CS5 installed). Photoshop CS6 worked fine, but no other CS6 program would launch, period.

45 minutes on support and I'm told to uninstall all of CS6 (I'd already done that and reinstalled), create a new admin user on my machine(s) and reinstall there (um, that's not a good answer). Does this seem like an adequate workflow to you? Switching from one user to another, or taking the days it would take to transfer all the user preferences, email accounts, etc. over to a new user! Yeah, me either. Cancelling CS6 until it's absolutely necessary for us to switch. Buh bye!

[David__B]

Hi Madam Bomb,

Sorry to hear it didn't work out for you. Testing in a new user account is common troubleshooting step is not unique to CS6 or Creative Cloud. You wouldn't want to move everything over to a new account unless you determined that the launch issue was somehow specifically related to your original user account.

We have this document that shows more info

http://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

I know it doesn't show 10.7 but it still applies

-Dave

[Madam Bomb]

I know this isn't uncommon (although it still isn't a completely adequate solution), but for a small agency like ours it's a complete productivity time-suck. I can't pull people off machines to work on things like this. We will now only be adding Creative Cloud to only new machines as they come online in our studios. We'll keep this one account for 1 new user on a new machine and that'll be it for awhile. It'll be CS5 for some time to come then.

[Guest]

I agree.  I love Adobe products....BUT I am SICK of installation problems...and the amount of time Adobe expects users to invest troubleshooting their installers.