CS6 Master Installation ERRORS and WARNINGS

Report · Feb 17, 2013

I have tried several times to install but keep getting the following errors and warnings from InDesign, Illustrator and Photoshop...

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS013, DW029 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 18 error(s), 5 warning(s)

WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" (Seq 51)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 51)

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.

----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------

WARNING: DW029: Custom Action for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 wants to skip this payload. Skipping this payload.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - AdobeIdeaPluginCS6: Install failed

ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed

ERROR: DW050: - DPS Desktop Tools CS6: Install failed

ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed

ERROR: DW050: - AdobePDFL CS6: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed

ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed

ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed

ERROR: DW050: - Adobe NPS Panel: Install failed

ERROR: DW050: - AdobeHelp: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Illustrator CS6 Support: Install failed

ERROR: DW050: - Adobe Toolhints CS6: Install failed

ERROR: DW050: - Adobe Media Encoder CS6: Install failed

ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed

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Any help woudl be GREATLY appreciated

David Art

Report · Feb 17, 2013

I've moved your creative suite install question to a more appropriate forum where they're more likely to be able to help you.

Report · Feb 19, 2013

DW063 can indicate a permission error. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.

You may also need to review the install log in it's entirety to uncover the locations which currently have their file permissions compromised. Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html provides information on how to locate and interpret your installation logs.