Deactivating a serial number issue

[Liella Snooks]

Hi everyone

I installed and activated CS5.5 Design Premium in November 2011 and all was well until last week my Apple Macbook crashed (not related ;P).

I had it repaired and luckily it was still under warranty, I received it back from my local Apple store yesterday.

Unfortunatley my old hard drive had to be replaced so a brand new one was put into the Macbook. (Apple gave me the old hard drive separately).

I reinstalled CS5.5 yesterday and all was well but when I went to use Dreamweaver today, it asked me to deactivate the other machine.

How do I go about doing that?

Thanks

AMD

[Preran]

See this document for info: http://kb2.adobe.com/cps/100/1008779.html#main_Common_problems_and_solutions. If a customer support person is available for chat, a window appears using which you can chat with the person to resolve your problem.

Posting a summary from the doc:

Computer reconfiguration or replacement

You may receive an activation error and if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:

• Changed your computer due to a crash
  • Upgraded your computer hardware
  • Replaced a hard drive
  • Upgraded the Operating System
• Gotten a new computer and old computer is unavailable

Contact Adobe Support via phone on 1-866-772-3623 or chat to contact a support specialist.

Keep your serial number handy. Look for your serial number on the CD or DVD case, or in the email confirming your purchase. For help for locating your serial number, see Find a serial number.

[Liella Snooks]

Is that number for phoning from outside the USA or within? Im having trouble dialling it...

[Preran]

Can you check the other numbers on the site?