Deauthorize CS6 Master Collection from a hard drive that has crashed

Report · Jan 16, 2015

The hard drive in my MacBook Pro has crashed and I have ghotten a replacement drive and installed it.

I need to re-install my Creative Suite 6 Master Collection on the new hard drive, but I cannot activate it since it is activated on my crashed drive.

What's the best way to get this fixed? Is there a website I can visit to deauthorize the old copy so I can re-authorize the new install on my new hard drive?

Thank you for your help.

I'm running CS6 on a MacBook Pro running Yosemite OS X 10.10.

Report · Jan 16, 2015

You need to contact Adobe Support thru chat and ask them to reset your activations (you are allowed to have two machines with activated installations).

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )