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Delete Account

New Here ,
Aug 08, 2015 Aug 08, 2015

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Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in  a circle and it does not let me do nothing.

Thank you

Babsi

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Guest
Jun 04, 2019 Jun 04, 2019

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My exact words to the service rep after countlessly asking them to delete my accounts:

'you are talking about a paying plan within an account. I am talking about the ACCOUNT itself.'

I know there is no active (paying) plan. what I've been asking for the past hour is to delete my adobe account.

do you understand? please text back what you think I want to do.

-- 30 minutes of asking to delete my acocunt late, i was again told:

There is no any plan of Echosign.com under this e-mail address

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New Here ,
Jul 17, 2017 Jul 17, 2017

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Good luck. Someone created this account using my email and I called them and they are so beyond incompetent it's not even funny... The lady would not listen to a damn thing I said I requested a supervisor about 5 times and she refused to give me one. If it's a free account then don't worry about it. But good luck deleting your account.

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New Here ,
Aug 25, 2017 Aug 25, 2017

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Delete

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New Here ,
Sep 09, 2017 Sep 09, 2017

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you guys are stupid and reckless I have never seen before, how can't I delete my account, I can't have your stupid around me anymore, btw I just wanted to upload them on icloud.

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Adobe Employee ,
Sep 13, 2017 Sep 13, 2017

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Hi Jerry,

I apologize for the trouble.

Are you still facing the issue contacting the support for account deletion?

Regards,

Sheena

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Explorer ,
Apr 18, 2018 Apr 18, 2018

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How To Delete Adobe account?

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New Here ,
Dec 12, 2017 Dec 12, 2017

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Same problem.  I have 2 accounts - an old unused one from this account with the expired free trial, and a new one which has a paid membership.  The new one started as a student membership, but now that it's expired and I 'graduated' to a non-student address I want to use my normal email address.  I can't change my school email address to the normal email because of the old account. 
Customer support told me I can always start a new plan on my old email account (as if!).
Meanwhile, it appears that the answer from Adobe is to create a new email address just to change my adobe profile to.  You'd think Adobe had this "technology" thing figured out.

All I want to do is merge the accounts, or delete one and update the current one.   SEEMS so simple!

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New Here ,
Dec 30, 2017 Dec 30, 2017

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Going through hell being charged for cancelled services. I was told that they cant stop billing me even if my account is deleted. credit card company refunded all the charges and blacked adobe from being able to charge me. Also my card number has been changed, 

Just contact your credit card company.  That's why I use them. Great fraud protection.  

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Guest
Jul 05, 2018 Jul 05, 2018

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Adobe account deletion procedure just sucks as its customer support does!!!! extremely slow and not efficient at all!!!

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Participant ,
Jul 05, 2018 Jul 05, 2018

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Thats Adobe, anyone try Acrobat 2017....more garbage.

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New Here ,
Jul 05, 2018 Jul 05, 2018

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I want to delete my Adobe account!!!

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Participant ,
Jul 05, 2018 Jul 05, 2018

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Community Beginner ,
Aug 27, 2018 Aug 27, 2018

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I used the "Contact Customer Care" link in the original reply and used the chat option. It took about 7 minutes for the agent to provide me the disclaimer that the account deletion was permanent with advice to download any content stored in the cloud, and she asked me to type "I agree" to verify that I wanted to proceed with the account deletion.

It took about 3 more minutes for her to fill out the request form and confirm the deletion request has been submitted.

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New Here ,
Feb 15, 2019 Feb 15, 2019

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Adobe BLOWS!!

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