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Don't have access to manage apps in Creative Cloud

Community Beginner ,
Jan 12, 2020 Jan 12, 2020

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I'm using a personal account, so I don't have an IT administrator that would have placed restrictions on my account, or my computer.  The solution for the missing apps tab doesn't work for me either, as I don't have the config file within the OOBE folder.  Totally at a loss here, tried using a new Adobe account and downloading a free trial but that didn't work either.  Have also tried completely uninstalling Creative Cloud and redownloading, but I still don't have access.

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Creative Cloud , Installation

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Community Expert ,
Jan 12, 2020 Jan 12, 2020

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Which operating system?

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Community Beginner ,
Jan 12, 2020 Jan 12, 2020

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Mojave 10.14.6

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Community Expert ,
Jan 12, 2020 Jan 12, 2020

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>> I don't have the config file within the OOBE folder.

 

https://community.adobe.com/t5/get-started/creative-cloud-desktop-apps-tab-missing-mac/td-p/8176116

You need to locate ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs/

 

There are two Library folders on Macs, one is hidden by default by Apple.

 

To locate the hidden one and find the Configs folder, see

http://osxdaily.com/2016/12/12/show-user-library-folder-macos-sierra/

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Community Beginner ,
Jan 14, 2020 Jan 14, 2020

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yep i've done this already, the contents of my OOBE folder are as pictured.  Screen Shot 2020-01-15 at 5.55.00 pm.png

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I'm having the same issue - no Config folder and no ServiceConfig.xml file. I'm running Big Sur. Did you ever find a solution? 


My account is an enterprise one but the admins insist that they haven't restricted my apps access. Seems to be a fairly common ongoing issue and the Adobe support is frustratingly lacking. 

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New Here ,
May 17, 2021 May 17, 2021

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I'm having the same issue. Have been trying to resolve it for a while. Please help with this. 

 

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Same issue in September 2023. Please help

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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@lydiatwdai 

 

more than one problem is posted here.  exactly what problem are you seeing?

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