I'm using a personal account, so I don't have an IT administrator that would have placed restrictions on my account, or my computer. The solution for the missing apps tab doesn't work for me either, as I don't have the config file within the OOBE folder. Totally at a loss here, tried using a new Adobe account and downloading a free trial but that didn't work either. Have also tried completely uninstalling Creative Cloud and redownloading, but I still don't have access.
Which operating system?
>> I don't have the config file within the OOBE folder.
You need to locate ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs/
There are two Library folders on Macs, one is hidden by default by Apple.
To locate the hidden one and find the Configs folder, see
yep i've done this already, the contents of my OOBE folder are as pictured.
I'm having the same issue - no Config folder and no ServiceConfig.xml file. I'm running Big Sur. Did you ever find a solution?
My account is an enterprise one but the admins insist that they haven't restricted my apps access. Seems to be a fairly common ongoing issue and the Adobe support is frustratingly lacking.
I'm having the same issue. Have been trying to resolve it for a while. Please help with this.
Same issue in September 2023. Please help