Download Error - contact customer support

[Olwog51]

I'm getting the following error - any ideas what to do please?

Regards

George

[Mylenium]

You have not provided any system info or otehr technical details liek what Internet connectio, so this is totalyl useless.

Mylenium

[Stephanie McCann]

Adobe Live Chat resolved it for me, it was an issue of permissions. Finder > Go > Go to folder >~/Library > Application Support > Adobe. Right click Adobe and choose Get Info. Change all Sharing & Permissions to "Read and Write". Hope that helps someone else! FYI, they didn't need any system info from me to answer the question.

[Olwog51]

Thank you Stephanie, I'm sorry I didn't acknowledge your help first time but it worked and I'm really grateful. I did get the problem again on the latest update and had to disable Sophos Anti-Virus until the update was complete. Hope this helps others. Kind regards, George

[Sumit Singh]

Hi Olwog51,

Please refer the solution given in the following user thread.

Creative Cloud - Download error - stubborn error

Hope this helps.

Thanks,

Sumit Singh