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duplicate:issues installing creative cloud

New Here ,
Aug 25, 2015 Aug 25, 2015

A few weeks ago Adobe Photoshop CS3, which had been working just fine, suddenly stopped working on my wife's computer.  I tried everything to start it and it would pop up on the opening message, open the program, and would give me an error message and suddenly shut down.  I uninstalled and tried reinstalling the program with no luck.  I have a copy of CS5 which we tried to install... still no luck.  I also have a creative cloud account and tried installing the new PS on her computer, and although creative cloud downloads and installs, when you open CC there's a spinning wheel that won't stop. ever.  I've included a screenshot below.

Screen Shot 2015-08-25 at 2.37.36 PM.png

she uses photoshop regularly for her clients and its frustrating not being able to figure out why my computer isn't able to run it. I've even downloaded the clean uninstall from Adobe's website, uninstalled everything, reinstalled everything, and still nothing.  Its been over a month now and she's had to use PS on my computer, which can be frustrating at times having to switch computers to do one small task.

She has a mid 2011 iMac running OS X 10.10.5.

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Creative Cloud
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Adobe Employee ,
Aug 25, 2015 Aug 25, 2015
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Adobe Employee ,
Aug 25, 2015 Aug 25, 2015
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Please refer: issues installing creative cloud

(Duplicate post)

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