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BTW Jeff, if you have a way to pursue this, the Adobe case # is - actually tried to find it but there is an error mess that comes up -
We're sorry, we encountered an error processing your request.
So I guess the case info is lost; I did copy much of the interaction at the time of the online chat with Sharath; it is as follows; (& you can see the case # referred to in it)
We apologize for the wait due to high traffic to our website. All representatives are currently busy and it is taking longer to help customers currently in queue. Your estimated wait time is 1 minute(s) and 45 second(s) or longer as there are 1 customer(s) in line ahead of you. You might want to try us again later to avoid the longer wait. Thank you for your patience.
You are now chatting with Sharath.
Sharath: Hello! Welcome to Adobe Customer Service.
Sharath: Hi there.
Sharath: Nice to have you online.
Sharath: How have you been?
A: fine, did you read my note ref case# 207768248?
Sharath: Please allow me a moment while I review your previous case.
A: okeedokee
Sharath: Thank you for staying online, I appreciate your time and patience in this regard.
Sharath: I reviewed your previous case.
Sharath: I understand you are unable to submit the Proof of eligibility(POE) for the Student/teaches edition, am I correct?
A: today trying again, after answering the following ?
Sharath: Thank you for the confirmation.
Sharath: I'll be glad to check and help you with that.
Sharath: May I know from where did you purchased the product?
A: ...after answering the following? FCULTY, staff or student, answered the ? FACULTY, I get the following screen from your validate site Your parent or legal guardian's permission is needed to proceed. We have sent communication regarding this request to the email address you provided for them. Only a parent or legal guardian may finalize completion of this request.
Sharath: Just to confirm, May I know from where did you purchased the product?
A: I am faculty 59 yrs old... B&H Photo, but I have no idea why where I purchased the product has to do with this faulty validation system
Sharath: Thank you, one moment please.
Sharath: Thank you for staying online, I appreciate your time and patience in this regard.
Sharath: I apologize for late responding.
Sharath: In this case, I request you to submit the Proof of eligibility(POE) via email with the product code to this address: custserv@identit-e.com
Sharath: Once you submit the Proof of purchase(POP), our concern department will validate and provide you the serial number via email within 2-3 business days.
A: How will they validate; do they need Faculty ID (any other verification)...what is the POP exactly?
Sharath: I'm sorry, It is Proof of eligibility(POE).
Sharath: Please click here to know the eligibility .
A: Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out. "Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.** Types of proof of employment include: Paycheck stub from school Letter on official letterhead from the education entity indicating current employment" .....SO EITHER OF THE ABOVE ITEMS QUALIFY...IS THAT CORRECT? AND I EMAIL WITH ONE OF THESE ITEMS ATTACHED, CORRECT?
Sharath: Yes, you are correct.
A: THANK YOU... WILL YOU BE ADDING THIS INFO TO THE CASE?...I WILL INCLUDE A TRANSCRIPT OF OUR INTERCHANGE WHEN I EMAIL TO custserv@identit-e.com
Sharath: Well, you will get the case number once you end the chat and you can locate the case number in your Adobe account under "My support">"Support portal".
A: HAS THE CASE # CHANGED FROM WHAT WE STARTED WITH?
Sharath: No, you can refer the same case number what you had previously.
Sharath: Is there anything else I can help you with?
A: I THINK THAT IS ALL...YOU HAVE BEEN VERY HELPFUL, THANK YOU
Sharath: You're most welcome. It is great pleasure to assist an understanding person like you.
Sharath: Please feel free to connect back on chat if you have any questions or concerns.
Sharath: Have a great time ahead. Take care!
Sharath: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
So you see this issue began (Feb 16) when I tried to do this through your online auto process with the system seeing me as a 13 yr old instead of the "faculty" that I am and said I am. My pay stub is the documentation to that effect.
I was told by Sharath to submit to the email address listed. I did so. Nothing happenend, I re-opened the case and was told again by Adobe to submit; I did so again. This time I received a response that doc was received and is being considered. Nothing happened. I opened this forum issue.
Please make this thing happen.
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