Elem Prem 10 won't load from CD

[mx502se]

I keep getting this error message "the installer does not support 64 Bit Windows XP or Vista. If you are installing from discs please remove this disk and insert disk #1". The back of the container says it is good for 64 bit. When I purchased a new camera I was able to buy Elements 10 and Premiere 10 at a discount bundle price. I took advantage of this an loaded both on a Win 7 laptop and the Elements 10 on the Vista desk top but am having trouble with Premiere 10. I called Adobe right after finding the issue and whom ever I talked with said something about sending me a disk, maybe this was disk #1. Nothing has arrived. I need help.

[Manish-Sharma]

Have a look on the below mentioned link;-

http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements.html

specifically under DVD description method

[mx502se · Accepted solution]

Not sure what this did to help but it seemed to work. Adobe chat want me to download the Trial version and then insert my code number to get the full version. I restarted the process used in this link and saw pages I didn't see when starting the process with the CD's auto start on the computers auto process. Thanks.