Elements 10 Install Error

[owwb]

I have purchased and downloaded Photoshop Elements 10 and Premiere Elements 10 from Adobe.  The premiere install went fine but I get an error when trying to install Photoshop elements 10.  It appears the installer completes the extraction process and when it begins the actual installation it returns "error installing, check available space or verify adminstrative priviledges".  I am running Windows 7 Pro and have over 200GB of available space and I amd signed on with an account with administrative rights.

Any help would be greatly appreciated.

Dan

[owwb]

One other piece of info:  After looking at the extracted files, most have a size of 0 kb.  Not sure if this helps.

Again, thanks for any help.

Dan

[Preran]

I have asked customer support to pitch in. You should have someone reply to you within the next 12 hours.

[David__B]

Hi Dan,

Based on your description I think the things I would recommend trying.

- Delete the contents of your user temp directory, an easy way to get there is using %temp% command in the search box

- If you are installing from a download, copy the installation files to the desktop prior to extraction (.exe and .7z files)

- Run error-checking on the C: drive and only attempt to install the software to the C: drive

- Temporarily turn down UAC to the lowest setting and attempt to the installation again

- Try running the install from Windows 7 built in Administrator account

We have this support document that includes additional info about some of these steps
http://kb2.adobe.com/cps/858/cpsid_85843.html

If you're not familiar with these processes or how to perform them I would encourage you to contact our tech support department for assistance

-Dave