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Empty Dialog box opens on startup and can not be closed

Forum|Forum|8 years ago
November 6, 2017
2 replies
3424 views

Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar. It is very annoying. Any idea how to stop this?

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Correct answer kglad

disable font sync'g and restart your computer.

does that dialog appear?

Participating Frequently

https://community.adobe.com/t5/get-started/creative-cloud-blank-dialog-box-that-wont-go-away/m-p/10999354?page=1#M459835

https://community.adobe.com/t5/get-started/empty-quot-dialog-quot-box-with-only-an-ok-button/m-p/10999355?page=1#M459836

Inspiring

None of these options worked for me, nor did disabling fonts.

I don't even have an OK button on the dialogue box.

Has anyone found another workaround to this?

Community Expert

Community Expert

what's that screenshot showing?

Community Expert

Community Expert

hi,

do you have file or font sync'g enabled?

jtbcalicoAuthor

Participant

What ever is default. It says I have 5 font's synced .

Community Expert

Correct answer

Community Expert

disable font sync'g and restart your computer.

does that dialog appear?