Endless spinning

[Laur-Kalevi Tamm]

Hi,

I am Apple Aperture satisfied user, unfortunately Apple no more supports Aperture, so I would like to test Photoshop (not Lightroom, already tested boxed version) to compear to Capture One. Unfortunately I can not Install Creative Cloud or/and Trial Photoshop, I get only endless spinning, please see here: http://monosnap.com/file/pMMFr4VNWDx41lDOF3YDxCBfMhkwyc

Thanks in advance,

Kalevi

[Bani Verma]

Hi,

Either try in a different browser or reset the browser, or you can directly download the Creative cloud desktop app from here:

Download Adobe Creative Cloud apps | Free Adobe CC trial

After that from with in this app install Photoshop CC 2015 trial

see, Download and install Adobe Creative Cloud apps

Regards,

Bani

[Laur-Kalevi Tamm]

Hi Bani,

thanks for help, but unfortunately still same: http://monosnap.com/file/nyXQfqvmT9mz9dlUPWRNQkyW8dm7Jj

BR,

Kalevi

[Bani Verma]

Hi Kalevi,

This could be because of some blockage please try the below steps and check:

• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.

After this try downloading the app again.

Regards,

Bani

[Laur-Kalevi Tamm]

Thanks, Bani!

All this instructions was already made, when I read previously this thread: Download and install an Adobe Creative Cloud trial

Still same issues

BR,

Kalevi

[Bani Verma]

Hi Kalevi,

In this case i would request you to contact customer support team, Contact Customer Care

Regards,

Bani

[Laur-Kalevi Tamm]

Hi Bani,

thanks again, but therefor I get back to instructions or option to forums - no support ticket option?

BR,

Kalevi

[Bani Verma]

Hi ,

I have sent a personal message to you please reply to that.

Regards,

Bani