Participant

Question

Entering serial Number vs activation

Forum|Forum|3 years ago
July 4, 2022
4 replies
2047 views

Our non profit purchased serial numbers for Adobe Pro 2020 from TechSoup. When we enter the serial number after installing the application on our computers, we are asked to log in, which we do.

The Adobe website shows the products we registered but shows no activations. Is this a problem? We're concerned becasue when a user leaves, we will not be able to deactivate the product and install it for another user.

The related problem is that we seem to not be able to install the product for all users on the machine. It ts user specific; so again if a users leaves, we may run out of serianl numbers if we cannot deactivate.

We're using Windows 10 Pro

Thanks

Activation

This topic has been closed for replies.

Nancy OShea

Community Expert

You need a Teams plan which allows the admin to reassign team seats as new hires come onboard and old ones leave. Single App seats start at $36/mo per user.

https://www.adobe.com/creativecloud/business/teams.html

Nancy O'Shea— Product User & Community Expert

L

Lumigraphics

Legend

You need to contact Adobe directly about Enterprise licensing, which does allow assigning licenses to different users as needed.

T

Test Screen Name

Legend

Further info. From https://www.techsoup.org/products/adobe-acrobat-pro-2020-for-windows-g-40959-

"This donation provides a license that allows a single user to install and use the software. The license key provided with this product request will expire on December 1, 2026. After that date, this product will no longer function." Does not look like your free product is transferable at all. (So far as I know it's free but Techsoup change $60 admin).

kglad

Community Expert

it's not clear what you purchased. acrobat pro 2020 (or otherwise), unless you specifically purchase a vip or tlp license (Adobe nonprofit pricing discounts & programs), is usually sold for a single person to use, and that person is allowed two concurrent activations. activation occurs when you enter your serial number and proceed.

if you purchased one of these:

from Adobe for Nonprofits (techsoup.org), they are all for a single user to use, and can be installed and activated on, at most, two computers at any one time.

is that what you purchased?

K

Keisha251188928ftsAuthor

Participant

Yes. Adobe Pro. I understand the single user issue although I thought that the product attached to the computer, not the user.

In any event, after entering the serial number, I see that ithe serial numbers for the products I installed are "registered" on the Adobe site. But I do not see that they are "activated." I may have to "deactivate" users in the future and I'd like to option of doing it online if necessary.

Thanks

kglad

Community Expert

i think you should read the license terms on techsoup. you're violating the terms of use if you allow more than one user and are susceptible to having your license revoked.

further, if you need help from adobe support and they find you're violating your license terms, you could have immediate problems.

i recommend you contact techsoup to return your purchase and use the vip link to contact adobe and buy a legal license for your purposes.

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