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Erro 184 - O ilustrator não instala no computador

New Here ,
Mar 04, 2023 Mar 04, 2023

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Após não conseguir atualizar o ilustrator e de perceber que algumas fontes instaladas no Adobe Fonts não estavam sincronizando com a Creative Cloud, resolvi desinstalar tudo e reinstalar tudo de novo. Mas, ao fazer isso, não consigo reinstalar o ilustrator novamente e o erro abaixo aparece. Me ajudem, por favor! Trabalho com esses programas, principalmente com o ilustrator e o indesign!

 

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 1 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:6.3.7.1
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 6.3.7.1). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETRFF81.tmp\5\CoreSyncExtension\CoreSync_x64.dll" to "D:\Arquivos de Programas (x86)\Common FIles\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 O arquivo já está sendo usado por outro processo.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
------------------------------------------------------------------------------------ 

 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Mar 05, 2023 Mar 05, 2023

better contact adobe support so they can see what's happening.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely t

...

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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restart your computer and restart installation using the cc desktop app.

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New Here ,
Mar 04, 2023 Mar 04, 2023

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Já fiz isso e nada 😞 Também já utilizei o AdobeCleanerTool e até agora nada

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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check if your computer meets ai specs,

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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New Here ,
Mar 04, 2023 Mar 04, 2023

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Sim, meu sitema é compatível. Eu utilizava os programas anteriormente sem qualquer problema. A mensagem de erro que aparece é: "Não foi possível sincronizar. Instale o componente de sincronização e tente novamente. Código de erro: 184"

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Mar 05, 2023 Mar 05, 2023

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Segui as instruções, mas infelizmente, não obtive sucesso. :(((  Agora, nem a creative cloud inicia. Fica carregando e carregando até travar e fechar sozinha. Após isso, aparece um aviso informando que ela pode estar corrompida e sugere a reparação, que é feita, mas também sem sucesso.

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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better contact adobe support so they can see what's happening.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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