Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Error 1002 cannot be solved

Guest
Mar 16, 2020 Mar 16, 2020

I went through all the steps cited on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html except uninstalling and reinstalling adobe creative cloud. This did not work for me because it said "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it". This is because I already had Photoshop installed. But in order to uninstall Photoshop, which I am fine with doing, you have to open Creative Cloud, which I cannot open because it is stuck at 2%. 

617
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Deleted User
Mar 24, 2020 Mar 24, 2020

Thank you. I figured it out. 

Translate
Adobe Employee ,
Mar 17, 2020 Mar 17, 2020

Cmachhh, sorry that you are encountering Error 1002.  Please make sure to download and run the CC Desktop uninstaller utility that is referenced in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html.  If you try to run the regular uninstall option, then you will be blocked until all Creative Cloud applications are removed.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Mar 24, 2020 Mar 24, 2020
LATEST

Thank you. I figured it out. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines