Error 12013: Unable to Open Adobe Application

[Quynh35727274l6it]

I hope this email finds you well. I am experiencing error code 12013 when attempting to open one of your applications. Despite checking my TLS version (1.2) and OpenSSL version (LibreSSL 3.3.6), I am still unable to access the application.

Macos version: Sonoma 14.3.1 (23D60)

MAC address:   14:7d:da:a9:05:91

I would appreciate your assistance in resolving this issue promptly. If there is any additional information required, kindly let me know, and I will provide it promptly.

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Quynh35727274l6it]

I’ve tried the last solution about activating it offline, but it seemed like I couldn’t login to it using my email.

My email is: REMOVED BY MODERATOR

I used this and loged into (https://creativecloud.adobe.com/) sucessfully

What could be the problem?

This is a public forum, not Adobe chat support... do not post private information

[kglad]

activation (off or on line) is for generally for older software.

what are you trying to activate on sonoma???

[Jeff A Wright]

@Quynh35727274l6it , thanks for the update. Did you resolve error 12013 after signing into the account managed by your organization? Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to use the account chooser to c resolve error 1hoose between an individual and an organization account. Thanks!