Error 191 installing XD

[Daisuke Mikado]

i get this error when installing adobe xd
can anyone help me?Downloading, Installing, Setting Up​ !

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:17.0.12.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 17.0.12.11). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRBBDB.tmp\1\SparklerApp\SparklerApp.appx
17.0.12.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRBBDB.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

[Kulpreet]

Hi Daisuke,

This error occurs either due to the lack of administrator privileges on your computer login account when installing XD, or if the machine environment does not meet the requirements to install a Universal Windows Platform (UWP) app.

Please try the troubleshooting steps from this link.

Thanks,

KS

[Daisuke Mikado]

I followed everything still it won't install

[Jeffrey_A_Wright]

Daisuke Mikado, I am sorry that you continue to face Error 191 while attempting to install Adobe XD.  I do not see an active Creative Cloud membership on the e-mail address you are using to post to this public discussion forum. 

What type of a Creative Cloud membership do you have, Daisuke Mikado?  Are you installing Adobe XD on a Windows computer in your home, or is this computer located in an office environment?

[Daisuke Mikado]

I am not allowed to use office account so i am using free Adobe XD at home

[Jeffrey_A_Wright]

Ok, thank you for the update, Daisuke Mikado.  Did you have any suggestions regarding any of the solutions that have been suggested by 02GEEK and Kulpreet in this public forum discussion?  Are you using the free Adobe XD on a computer that you own, or is this a company computer that you are using at home?

[Daisuke Mikado]

The problem seems to be windows (i have 1809 ) adobe software are failing to detect it
Adobe XD CC System Requirements

[Jeffrey_A_Wright · Accepted solution]

Daisuke Mikado, if it was due to the version of Windows then you would be receiving Error 190, not Error 191.  You can find information on both errors at Creative Cloud download and install errors .

02GEEK referenced Error code 191 when installing XD on Windows in post #2 which lists the 10 solutions that may be necessary to resolve Error 191.  Did you have any questions on how to implement these 10 solutions, Daisuke Mikado?

If not, then please contact our support team at Contact Customer Care for direct assistance with resolving Error 191 while installing Adobe XD.  You are welcome to reference this public forum discussion when you begin your private chat session.

[02GEEK]

Error code 191 when installing XD on Windows

[khalilosswow]

Hello, I had the same problem (Error 191) when trying to update Adobe XD in windows 10.

I'm connected using the work laptop (which mean a limited access to web and reduced privileges software like (AVECTO) ).

So to resolve this, the solution is pretty simple : All you need to do, is :

1- Close Adobe Creative Cloud

2- In your Keyboard, press the (Windows button), and search for Adobe Creative Cloud

3- Once your found it, right click on it, and select from the menu (Run as Administrator)

4- That's it, now retry updating it, and it gonna work !