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Error 204 when downloading Creative Cloud on Mac

CDAWN1976
Explorer ,
Jun 09, 2014 Jun 09, 2014

I am unable to install Creative Cloud on my Mac (10.7.5). CC was previously installed, but after receiving countless errors when trying to upgrade, I uninstalled and am now trying to reinstall. I receive error code 204 and the message: There seems to be a problem accessing critical file/directory during download. HELP!

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Creative Cloud
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correct answers 1 Correct answer

CDAWN1976
Explorer , Feb 09, 2015 Feb 09, 2015

Actually chrisw33407652, I continued to experience this problem, even after spending hours of time on the phone with support. As soon as there is an update to Creative Cloud and I click on the update to install it, same problem. During my latest call, the representative that I chatted with was able to correct the problem. Fortunately, I saved the chat thinking it would be a good reference tool when the issue happens again. Here is a condensed version of the steps taken to allow me to use CC agai

...
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ZGietek_ING
New Here ,
Apr 30, 2015 Apr 30, 2015
In Response To CDAWN1976

hmmm- yeah I've done exactly as you said. I'm running Mavericks...

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daveyj
Community Beginner ,
Dec 05, 2015 Dec 05, 2015

Just want to thank you for posting. This worked for me as well. I sincerely appreciate your time in posting and saving others time in frustration.

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wpix csi64628925
New Here ,
Apr 22, 2016 Apr 22, 2016

TY for this solution. NOTHING work except this! TY again

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Jane Dot
New Here ,
May 05, 2016 May 05, 2016

Great! This was it!

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ingrids21648212
New Here ,
May 15, 2016 May 15, 2016

Thank you so much! This worked for me too after months of errors and not being able to update. Nice work.

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nehemiahl59241105
New Here ,
Jul 17, 2016 Jul 17, 2016

Thank you so much for this!  I just download the cleaner, clean all and it works...

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jonathanl39849542
New Here ,
Mar 09, 2017 Mar 09, 2017

Check to see if you have Byte Fence installed on your machine. Uninstall this and then try to install Adobe again as administrator. Support just advised me to do this and it worked.

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gilsond3017890
New Here ,
Dec 15, 2017 Dec 15, 2017
LATEST
In Response To jonathanl39849542

Esta sugestão deu certo pra mim.

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Sprinternet
New Here ,
Jul 10, 2017 Jul 10, 2017

This solution worked for me:

1. Go to C:\Windows\

2. Right click, New - Map

3. Name it "Temp"

3-1. If it already exist, replace it

4. Attempt to download again.

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Jul 10, 2017 Jul 10, 2017
In Response To Sprinternet

Sprinternet where was your temp directory located previously?  What other environmental variables have you customized on your installation of Windows?

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Resources
Creative Cloud Desktop application
What is Creative Cloud?
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Manage Your Plan
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Common Questions / FAQ
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Troubleshooting
Getting error while downloading/installing/updating?
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CC still shows trial after purchase?
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Unable to reach Adobe Servers?
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Difficulties signing in
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Install appears stuck or frozen?
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Creative Cloud sync related questions
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Creative Cloud System Requirements
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Creative Cloud User Guide
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Adobe Help Center
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Creative Cloud Web
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Services Status Page
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Collaboration through CC apps
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