Error: 213:5

[Nectarist]

Hi

I just downloaded and installed a trial version and I am getting this Configuration Error. I am running El Capitan on a mid 2015 Mac book Pro

"A problem has occured with the licensing of this product. Restart your computer and re-launch the product.

If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.

Error: 213:5"

I have restarted and de- installed and re-installed again.

Any suggestions are very welcome.

Thanks.

JGS

[Mohit Goyal]

Hi Nectarist,

Please follow the below link and thread for the same.

Error "License store does not allow writing" | Install log | CS5, CS5.5

Thread: Error: 213:5 Mac CS 6

Let us know if it helps.

Regards,

~Mohit

[Nectarist]

Hi Mohit

Thanks for your responds.

I tried what you suggested but unfortunately I am not given the option to deselect the locked checkbox.

JGS

[Mohit Goyal]

Hi Nectarist,

Please unlock the Padlock down at the corner of that Get info window

else, change the Permission to full (Read & Write) to all users.

Regards,

~Mohit

[Nectarist]

Thanks Again Mohit

I followed those instructions and restarted, then I launched the application and I still get the same error message. Can it be because I am running El Capitan?

Please advice - Getting frustrated and loosing hours.

Thanks!!

[Mohit Goyal]

Yes, there are multiple Issue with El Captain, please make sure you have full read & write to all Adobe folders specially to the Location: ~\Library\Application Support\Adobe, ~\Library\Preferences & \Library\Application Support\Adobe

Regards,

~Mohit

[Nectarist]

Hi Mohit and crew.

It seems that Adobe creative cloud, and especially Photoshop in general is not compatible with mac El Capitan.

This is such a bummer. I have a brand new Macbook Pro and a couple of jobs to finish, now in a hurry and I was going to just buy the lot, but now I have to waste time figuring out how to downgrade to Yosemite again..

Is there really no faster solution?

Fingers crossed.

thanks

JGS

[Mohit Goyal]

Hi Nectarist,

Well, there are permission issue on the latest release of Mac.

If its possible for you to create new user account on the existing version of mac and try using the Photoshop.

Regards,

~Mohit

[Andavall]

I was having the error 213:15 after I got my new to me MacPro Tower 5.1 up running High Sierra OS and installed Creative Suit.

To solve this I:

I navigated to Adobe folders using Go Folder to "/Library/Application Support/Adobe".

Then I selected Each Adobe folder and selected information. I clicked on the lock, entered system password, I added myself as Owner and gave read and write permissions. I also set all items enclosed to yes.

Folders :

SLStore

SLStore_v1

Adobe (folder in Application Support)

Now I can launch and use my CS5 Creative Suit

[Mohit Goyal]

Check another Link for Mac:  Fixing Photoshop CS5 configuration error 213:5 on a MAC — geeklogit

Regards,

~Mohit