Error Code 102 in Photoshop 2025 — Can’t Launch the App Even with Active License

[Valentina_Egazaryan5774]

I’m having a persistent issue with Photoshop 2025 on macOS. Every time I try to open the app, I get an error window that says:

“An error has occurred in Photoshop; it needs to be closed. Use reference code 102.”

I’ve tried everything I could find, including:

• My Creative Cloud account is active and licensed (I also bought Illustrator).

• Internet is working.

• System date/time and certificates are correct.

• Reinstalled Photoshop several times.

• Gave Photoshop Full Disk Access in macOS settings.

• Used the Adobe Creative Cloud Cleaner Tool.

• No firewall or antivirus issues.

• Logged out/in and restarted Creative Cloud.

The same problem with Illustrator. Nothing has worked so far. I contacted Adobe Support in my country, but they haven’t helped me resolve the issue. I urgently need Photoshop for work and feel very stuck, despite paying for everything.

Has anyone experienced this and found a solution?

Any advice would be really appreciated!

Thanks in advance 🙏

[kglad]

back up your data

reformat yohard drive

reinstall your os

update your os

reinstall the cc desktop app

use it to install your cc apos

restore your data

[Valentina_Egazaryan5774]

I've already done all this. Still a window pops up with error 102

[kglad]

then you have a hardware problem 

[Peru Bob]

How much free hard drive space is there?