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Error Code: A12E1

New Here ,
Aug 06, 2012 Aug 06, 2012

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What are the solutions to the problem? I cannot get Adobe Application Manager to load

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Creative Cloud

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Participant ,
Nov 15, 2013 Nov 15, 2013

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I totally agree. Same here. I just went through the process yet again today and now my newly downloaded Creative Cloud Desktop has lost track of what apps I actually have installed. It reports one app needing update, 4 that are up-to-date, but most which I KNOW are up-to-date show the "Install" button as if I haven't yet downloaded them. It's just a bloody mess.

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Explorer ,
Nov 16, 2013 Nov 16, 2013

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Update last week. A12E1. Update today. A21E1. IN FACT, the same error EVERY. SINGLE. TIME. there's a Creative Cloud update. For, like, the last year+. Perhaps Adobe could put some of its top level techs on this to get it resolved. We pay $50 a month for your software. With all the millions of people probably paying $50 a month on your software, and with the number of people complaining about this error message, you'd think Adobe could funnel some dollars and intelligent manpower to get this resolved ASAP so we could just shut up about it already. Instead, it turns a blind eye to all the complaints. If I have to uninstall software and download the new software from your website and change files names, etc. every time, then just send me an email every time telling me it's time. Instead, I just think "Adobe, you are so stupid" every time it happens.

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Explorer ,
Nov 25, 2013 Nov 25, 2013

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I'd like to know why we keep having to follow these solutions, insteading of Adobe fixing the problem in the first place? This has been going on over a year. No explanation, no fix from Adobe so we can put this behind us, just what each of us has to do for a solution every single time. How about if your next installer download actually fixes its own problem?

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Explorer ,
Jan 05, 2014 Jan 05, 2014

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@David: I have absolutely no Adobe Stuff already installed and the OS X is clean and shows the error.

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Engaged ,
Jan 06, 2014 Jan 06, 2014

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Auto update has never worked for me with the desktop app but does for all the other creative cloud apps. When I get this error, the easiest way I get around it is to just go to Adobe's site and download the desktop app installer (as if I am just installing it for the first time) and run it. When the installer runs, it says that it is updating the desktop app.

Jim

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Participant ,
Feb 11, 2014 Feb 11, 2014

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I have tried ALL of your Mac-appropriate solutions on different occasions over more than a year. I got the dreaded A12E1 yet again last week. The solution that I used this time was your solution 3: reinstalling a fresh download of the desktop app.  But why should we have to keep jumping through these hoops? Why? Why are we still having to put up with this after all this time? What is Adobe doing about it?  It's now more than eighteen months since Creative Cloud first appeared!

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Engaged ,
Oct 31, 2013 Oct 31, 2013

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I ran into the same error on Monday. I un-installed and re-installed the Creative Cloud Desktop application from http://creative.adobe.com > Download Center and I'm fine (I wish I wouldn't still keep getting this error, but at least it was an easy fix {this time}).

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Community Beginner ,
Jan 03, 2014 Jan 03, 2014

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Found a permanent solution for me (Mac). The problem was being caused by CC and AAM running at the same time, the solution is simple.

>Launch Activity Monitor

>End every process related to the AAM

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Explorer ,
Jan 05, 2014 Jan 05, 2014

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PS: Due to all the troubles with Mavericks I just reinstalled a clean OS X 10.8.5 and still I am not sure which is the best file system to choose, the lot crashes of Mavericks made really troubles and damage on a journaled volume not case sensetive.

I also spotted that Apples "Recovery HD" has journaling turned off.

Is it better to use HFS+ without "journaling" or even another one?

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New Here ,
Nov 21, 2013 Nov 21, 2013

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Thanks for your post.

Here's a dumb question: How exactly do you reboot the computer. I'm using a MacPro Tower, running OSX 10.7.5.

Is it just re-starting or is it re-starting + holding down some key on the keyboard?

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Explorer ,
Nov 21, 2013 Nov 21, 2013

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Restart

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New Here ,
Nov 21, 2013 Nov 21, 2013

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Thanks.

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Explorer ,
Jan 05, 2014 Jan 05, 2014

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Tried this with AAM on OS X 10.8.5 and got the happy alert of "Installation on case-sensitive volumes is not supported" ?

Do you really force me to reinstall the complete OS X?

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New Here ,
Jun 08, 2014 Jun 08, 2014

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thank U.

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New Here ,
Jun 24, 2013 Jun 24, 2013

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I just restarted my computer and resumed the download. Everything worked fine.

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Community Beginner ,
Jun 26, 2013 Jun 26, 2013

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My issue with this error code started after trying to update a successful instillation of creative cloud. During install, my screen went white and my computer froze, and I had to do a hard shut down. After restarting, I got a prompt saying Adobe Creative Cloud was having issues, but that the Desktop Manager was missing or damaged and needed to be reinstalled. The desktop application for Creative Cloud was now missing from my top bar (Mac OS 10.7.5) and also from the folder "Adobe Creative Cloud" in my Applications folder. Only the uninstaller remained. I tried clicking on the link in the prompt and downloading the Creative Cloud Installer, but about halfway through after asking for password permission for Adobe to make changes to my computer, I got the error code message "There was a problem with the installation (Error code: A12E1). For troubleshooting please go to the adobe support page."

I did follow some of the advice on these forums, including restarting my computer and retrying the installation, only ot have the same result.

I also tried renaming the OOBE folder in the Library as suggested in this thread, however that also did not work.

I also checked the Firewall issue that the user above mentioned, but found I have no firewall turned on on my machine, so this was not my issue.

I resulted to calling support. My support specialist walked through these same attempts before finding a solution that resolved the issue. He used this: http://www.adobe.com/support/contact/cscleanertool.html To completely remove the Creative Cloud application (DESKTOP APPLICATION ONLY - HE DID NOT REMOVE OR "CLEAN UP" MY INSTALLED APPS SUCH AS PHOTOSHOP / INDESIGN, etc).

After "cleaning up" the desktop application, he was able to run the Creative Cloud Installer from the Downloads area you get from logging into creative cloud on your browser, and successfully install it on my computer. I would suggest doing this if you had this issue. Hope this is helpful and saves you the half an hour phone call!

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Adobe Employee ,
Jul 16, 2013 Jul 16, 2013

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Hi Candace6B,

Thanks for sharing your solution!

-Dave

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Community Beginner ,
Jul 16, 2013 Jul 16, 2013

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Yeah it works great... until the next time you try to update... then you have to do it all over again.

It's getting more than a little annoying.

Please just FIX this problem!

Thanks,

~Bob

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New Here ,
Feb 11, 2014 Feb 11, 2014

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Thanks for sharing the solution you were provided with.

Unfortunately like many users this error seems to come up nearly every time I have to update creative cloud. Surely there is a better way of updating the software.

It's annoying enough as a personal user of the software, I can't imagine how this must interrupt design studios.

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Explorer ,
Jul 18, 2013 Jul 18, 2013

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You might want to check the privileges setting on the folder 'Adobe' in HD/Library/Application Support/

Click the Adobe folder and choose Get Info… In our case the group was set to 'wheel' and this should be 'admin (read&write)'.

To correct: click the lock in the lower right and unlock, select the group named 'wheel', click the minus symbol. Click the plus symbol to add the group 'Administrators'.

Set the new group (called: admin) to read & write.

Don't forget to click the gear with triangle at the bottom and to choose: 'Apply to enclosed', or else the privileges settings will only be changed for the Adobe folder.

Arthur

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Community Beginner ,
Jul 18, 2013 Jul 18, 2013

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Can you tell me where to find: HD/Library/Application Support/

Thanks,

~Bob

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Adobe Employee ,
Jul 18, 2013 Jul 18, 2013

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HI Bob,

An easy way to launch Finder, and then from the Menus along that top choose, Go > Computer and then just browse to the directory in the Finder window. Once you find the folder, highlight it and go File > Get Info to check the permissions

-Dave

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New Here ,
Aug 12, 2013 Aug 12, 2013

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I just got the dreaded A12E1 error code on my Mac Pro - my computer froze, and I had to do a hard reboot.

This has happened to me before - on my Windows laptop, when I did the hard reboot, it crashed my hard drive. I had to do a root-level disk repair that took all night to recover from this crash, and I lost all the work I had done for the last two weeks (since my last backup - I know, my bad). I also now have the CS7 betas (I am an Adobe beta tester, and had some apps that were designated CS7 before they were re-named to CC) stuck on my hard drive in some strange kind of limbo. They will not uninstall, and trying to do so leads to the Blue Screen of Death.

My advice to anyone getting this message is, while your computer is still functioning, back up your entire hard disk to an external drive as soon as you can.

I am about to start the reboot/install/OOBE surgery process described above on the Mac. If successful, I will then try it on the PC.

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Engaged ,
Aug 21, 2013 Aug 21, 2013

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To get to Application Support in OS 10.7 (or newer):

  1. Make sure you are at the Finder
  2. Click the Go menu
  3. Choose Go to Folder (Command Shift G).
  4. Type in ~/Library

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Explorer ,
Aug 21, 2013 Aug 21, 2013

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Since I have to go in and clean out preferences left behind when I delete software (because uninstallers are notoriously bad at deleting everything), or corrupted preferences files left when something crashes, I have my personal user folder in my dock. I Googled how to keep my user library unhidden. So I just go straight to that with a left-click.

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