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Error code {"error":"invalid_credentials"} whenever app is opened

New Here ,
Dec 14, 2020 Dec 14, 2020

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I keep on trying to open creative cloud and getting the error code 

{"error":"invalid_credentials"}

Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? 

(also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

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correct answers 1 Correct answer

Community Expert , Sep 15, 2024 Sep 15, 2024

check your account, https://account.adobe.com and verify everything is what you expect.

 

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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restart your computer and retry signing in.

 

if that fails, (from sheena kaul),

 

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Do you have a Personal, Individual, Subscription or is it part of an Enterprise or Teams license?

 

Sounds like you are trying to use a Personal Login ID with a Enterprise or Teams subscription and or Install of the apps.

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Hey I used to use my enterprise license, I have left the company, I bought my personal license but now when I'm trying to login from on on CC desktop app, it's still redirecting to my enterprise page, which I don't have access to.

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Community Expert ,
Sep 15, 2024 Sep 15, 2024

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check your account, https://account.adobe.com and verify everything is what you expect.

 

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

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