Error code {"error":"invalid_credentials"} whenever app is opened

[Susannah E5FD7]

I keep on trying to open creative cloud and getting the error code 

{"error":"invalid_credentials"}

Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? 

(also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

[kglad]

restart your computer and retry signing in.

if that fails, (from sheena kaul),

• Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
• Browse to the location: [System Drive]:\ProgramData\Adobe
• Rename the 'SLStore' folder to 'SLStore_old'
• Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
• Rename the 'SLCache' folder to 'SLCache_old'
• Sign in to the Adobe CC desktop app

[Just Shoot Me]

Do you have a Personal, Individual, Subscription or is it part of an Enterprise or Teams license?

Sounds like you are trying to use a Personal Login ID with a Enterprise or Teams subscription and or Install of the apps.

[Shubham38071859uw4p]

Hey I used to use my enterprise license, I have left the company, I bought my personal license but now when I'm trying to login from on on CC desktop app, it's still redirecting to my enterprise page, which I don't have access to.

[kglad · Accepted solution]

check your account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[Lucas32933429gxyj]

I have the exact same issue. Despite finding a way to delete everything from adobe of my computer, even after reinstall i get the same error. The website also refuses to let me sign in without a vpn as if my ip has been blacklisted even though I have an account managed by my school which has access to adobe. I need to be able to fix this soon pls

[Lucas32933429gxyj]

to follow up. Ended up having to search all my drives for every single adobe file/folder, even hidden files in appdata and delete them to be able to reinstall and let me actually login

[kglad]

@Lucas32933429gxyj 

glad you got it solved, but for others, if you're trying to clear everything adobe from your computer:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer