Copy link to clipboard
Copied
I keep on trying to open creative cloud and getting the error code
{"error":"invalid_credentials"}
Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this?
(also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)
check your account, https://account.adobe.com and verify everything is what you expect.
then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
Copy link to clipboard
Copied
restart your computer and retry signing in.
if that fails, (from sheena kaul),
Copy link to clipboard
Copied
Do you have a Personal, Individual, Subscription or is it part of an Enterprise or Teams license?
Sounds like you are trying to use a Personal Login ID with a Enterprise or Teams subscription and or Install of the apps.
Copy link to clipboard
Copied
Hey I used to use my enterprise license, I have left the company, I bought my personal license but now when I'm trying to login from on on CC desktop app, it's still redirecting to my enterprise page, which I don't have access to.
Copy link to clipboard
Copied
check your account, https://account.adobe.com and verify everything is what you expect.
then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html