error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

[James_Morison]

I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".

I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.

Can anyone suggest what I can do to get my program installed?

[kglad · Accepted solution]

Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

[James_Morison]

Thanks. This worked.

The hard drive came with Adobe Premiere Elements pre-installed. The caps.db file wasn't where the document said it would be, but I found it.

[kglad]

you're welcome.

p.s. please mark helpful/correct responses.