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error message "You are running an operating system that After Effects no longer supports. Refer to the system requirements for a full list of supported platforms." when trying to download free trial of after effects. What do I do?

Novato ,
Sep 02, 2014 Sep 02, 2014

I need help, I am an idiot and have an assignment due today at 1:30pm. I thought that I would be able to do a simple download, but I get this error msg and I don't know what other options I have. Is it 100% impossible for me to download this on my machine?

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Funcionário da Adobe ,
Sep 02, 2014 Sep 02, 2014

Hi jessicanicole23,

There could be an issue with the compatibility for the software and the OS that you are using, kindly check the below mentioned link.

System requirements | After Effects

Kindly share the version of OS and After Effect you are trying to use so that we can help you further.

Thanks,

Atul Saini

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Novato ,
Sep 02, 2014 Sep 02, 2014

I looked at the system requirements, I am not too tech savvy, so I'm not sure what I am looking at. I was attempting to download the trial version of CS6 after effects. Since that error message popped up, does that mean the only way to make this program work is by getting a new laptop? I have a macbook pro, 4 years old. (I really don't want to purchase a new laptop)

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Funcionário da Adobe ,
Sep 02, 2014 Sep 02, 2014

Hi JessicaNicole23,

We would really like to know the version of Mac OS you are using so that we can assist you further. Please follow the below mentioned steps to check the version.


  1. From the Apple () menu, choose About This Mac.
  2. Click the Version number underneath where the window says "OS X". The About This Mac window then displays your OS X build number in place of the version number.

Capture.JPG

Thanks,

Atul Saini

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Novato ,
Sep 02, 2014 Sep 02, 2014

I am working on Mac OS X version 10.6.8

memory  -   4 GB

Do I need something else installed before I can install the program?

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Funcionário da Adobe ,
Sep 02, 2014 Sep 02, 2014
MAIS RECENTE

Hi Jessica Shokler

I am afraid you would not be able to use After Effects CC 2014 and CC, as there were not testes on version 10.6.8.

I have two suggestions to make for you.

  1. Upgrade your machine to latest hardware and software as per system requirements and try to make the most of it.

  • Multicore Intel processor with 64-bit support
  • Mac OS X v10.8 or v10.9
  • 4 GB of RAM (8 GB recommended)
  • 5 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive fi le system or on removable flash storage devices)
  • Additional disk space for disk cache (10 GB recommended)
  • 1440 x 900 display
  • OpenGL 2.0–capable system
  • QuickTime 7.6.6 software required for QuickTime features
  • Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer
  • Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*

   2.  You can try to use After Effects version  CS 6 on your machine.

Download link : Download CS6 products

Thanks,

Atul Saini

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