Error: "Evented I/O for V8 JavaScript has stopped working"

[antonellaa87642179]

Has anyone had this issue? Does anyone know what is causing the error?

[Drt_Harrie]

When you have the latest version of the creative cloud desktop, the disabled of notifications shouldn't be needed.

are you sure you are running with the latest version of the Desktop app?

3.4.1.181 was the patch that resolved the error.

[Jeffrey_A_Wright]

Martin15 as Drt.Harrie has posted this should be resolved with the current version. Can you please contact our support team directly at Contact Customer Care.  If you can please update this discussion with your case number I would like to review the interaction to determine why you continue to receive the Evented I/O for V8 Javascript error.

[pdgmedia]

Same here - no change to the notifications after doing everything suggested. Someone from support was to call back a couple days ago.

[pdaly419]

Jeff,

I am still having this issue. I have had CC on my Mac but just downloaded to my PC 2 days ago (Dec 9). I have Creative Cloud version CC 3.4.1.181 installed and the only other app I have installed at this time is Acrobat DC.  Suggestions?

[hal_l]

I had a failure to install the latest Photoshop update that took 3 tries and 6-8 tech support hours and an escalation to resolve last night (12/10).  Even after this was fixed (by blowing just about everything including all config info away), I continue to get the Evented I/O error and was told that this was a known problem with no current resolution.  Renaming and replacing node.exe in in CCLibrary/libs, and CCXProcess/libs with one downloaded from the node.js development site eliminates the error message, but the support person said that doing so was "not recommended".  He did not give any indication of why it wasn't recommended and I didn't pursue the issue.  I'm still waiting for Adobe to fix this problem with a CC update.  CC 3.4.1.181 doesn't solve it.

[pdaly419]

That sounds miserable. I spent about that long trying to get Acrobat DC to work on my PC.  Ended up using the Adobe Labs Cleaner and that fixed the download issue.  Like you said though, CC 3.4.1.181 doesnt solve the issue. I would like to avoid the work around at all costs since I have already had so many issues with getting Acrobat installed...

[Jeffrey_A_Wright]

Pdaly419 if you can please see my response in message #91.  If you are continuing to experience this error please contact our support team directly. If you can update this discussion with the case number I will be happy to review the interaction.

[pdaly419]

Jeff,

I JUST downloaded Creative Cloud on 12/9... I have very slow internet and had a lot of issues getting it to install. Have any changes been made to the download since 12/9? I would really like to avoid downloading and installing again.  Is there not going to be an update released that fixes the problem?

[Jeffrey_A_Wright]

Yes we released an update today to resolve another error. Details regarding the release can be found at Release notes for the Adobe Creative Cloud desktop app.  You can utilize the links offered in message #91 to uninstall the Creative Cloud desktop app.  When you reinstall you will the be offered version 3.4.2.187.

[pdaly419]

I'm having issues with CC on PC though; Not mac. It says the new update is for the Mac app

[Jeffrey_A_Wright]

Pdaly419 the Evented I/O for V8 Javascript was correct with an update released on 11/27.  We released another update to the Adobe Creative Cloud desktop application today, 12/11/15, to resolve an issue regarding high CPU usage in addition to other issues.

If after updating the version 3.4.2.187 of the Adobe Creative Cloud desktop application you continue to receive the error, "Evented I/O for V8 Javascript," then please contact our support team directly at Contact Customer Care so that your specific circumstances can be evaluated.

To update to the current version of the Creative Cloud desktop app please run the uninstaller available at Uninstall the Adobe Creative Cloud desktop application.  You will then want to reinstall the Creative Cloud desktop app utilizing the instructions available at Download and install Adobe Creative Cloud apps.

[martin15]

Jeff,

I have uninstalled Creative Cloud and PhotoshopCC for the second time

and reinstalled the latest version 3.4.2.187.

As soon as the reinstall was complete the error notification appeared

again directly over the CC splash window. I shut down my computer which

is running win7 and restarted and opened the new version of Creative

Cloud which caused the notification to appear three times. The

notification appeared yet again as I write this email with Thunderbird.

This is getting old.

[Jeffrey_A_Wright]

Martin15 I am sorry that you continue to face difficulties.  Do you have a case number from your contact with our support team that I can reference?

[pdaly419]

Jeff,

I just wanted to give you an update and let you know that the exact same happened to me as martin15 after uninstalling and reinstalling the CC Desktop app. I have not contacted customer support yet, but just wanted to give you an update that the CC update did not help at all and actually made the error message appear more.

[martin15]

I contacted customer support to get their help. The support tech asked

to take control of my PC and then proceeded to delete and install files.

The entire process took about two hours. My Lightroom CC and Photoshop

CC both work as intended.The Creative Cloud application was removed and

not replaced as was Flash. I reinstalled Flash from the web. So now I am

good to go. The error message has not appeared since.

[Jeffrey_A_Wright]

Thank you for the update Martin15!

[pdgmedia]

Still no resolution.

Support guy spent over an hour (for the second time) but didn't know how to correct the issue. Said he'd email me but never did.

Still left with the same error.

[Jeffrey_A_Wright]

Sean12348 do you have a case number from your interaction with our support team that I can reference?

[pdgmedia]

I'm sorry I wasn't given one. I can PM the phone # they called if that helps.

[Jeffrey_A_Wright]

Sean12348 I was able to locate and review your interaction.  For your reference the case number is 0187272037.  The next request was for you to try creating new administrator account.  Have you had the opportunity to set up a newly created Administrator account?  You can find details on how to set up a new administrator account at Troubleshoot unexpected behavior | User account-specific | Adobe software | Windows 7, Vista.

Your case is still open. If you are still facing difficulties under the newly created Administrator account then please don't hesitate to contact our support team at Contact Customer Care.  Sean12348 you will want to reference case number 0187272037 and let them know the results of utilizing the newly created administrator account.

Please don't hesitate to update this discussion if you continue to face difficulties Sean12348.

[martin15]

I have not yet contacted adobe support team.

[llull]

I'm using this solution for now. I renamed (Admin Rename) node.exe to node__.exe in all 3 places, restarted Photoshop CC 2015, and am currently not receiving the error.

What a fiasco.

[paulh1500496]

I am still getting this issue despite following the multitude of suggestions in the preceding posts.

The issue is linked to node.exe in the following location: "Program Files (x86)/Adobe/Adobe Creative Cloud/CCXProcess/libs/node.exe"

There is another instance of node.exe in a different folder however disabling the one above has stopped all instances of the annoying pop up. Disabled by renaming to "node.bak.exe".

Windows 7 64 bit

Error log detail:

Fault bucket , type 0

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: node.exe

P2: 0.10.40.0

P3: 559ee7b9

P4: ProxyResolverWin7

P5: 0.0.0.0

P6: 565605d1

P7: 70

P8: 224

P9: System.IO.FileNotFoundException

P10:

Attached files:

C:\Users\Paul\AppData\Local\Temp\WER6FF2.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Paul\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_node.exe_3e94a2344dec5a6c74871ee1433aa34c165612_10fa75ac

Analysis symbol:

Rechecking for solution: 0

Report Id: add4d8d6-a9aa-11e5-bcc6-bc5ff43ad8f4

Report Status: 1

[paulh1500496]

Downloading the latest 32 bit version from Download | Node.js and copying it on top of the old version worked a treat. All working and no further issues.

[svg44]

For the fact that the problem appeared in Windows 7 Pro 64bit after installing my subscription there I did some search and found this manual, which I tried and which worked for me.

Already the second time in my short discription period Adobe didnt do the job well and in time....

Try this:

Evented I/O for V8 JavaScript stopped working : creativecloud