Error when trying to use subscription service?

[glendam80937795]

Hi,

I get this error when I try to open the subscription service to convert an Adobe PDF document to Word.  I have received this error several times.  Please help me to resolve.

[kglad]

try a different browser.

[glendam80937795]

Tried Chrome, Firefox, and Internet Explorer - get the same error with all of them.

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

i have no problem: