Evasive customer help - Contact number (UK)

[inescon]

A big bug bear of mine! Why do Adobe try and avoid customer interaction and keep sending you around the site getting no-where fast! How do I contact Adobe customer support without going through forums.

Thanks

[Beverley Gray]

Thank you for the screenshot Melih - I'll get this workflow checked.

Kind regards

Bev

[michaelc64107844]

It is difficult to imagine a worse support system manager of years providing to the UK. I worked in IT a long time but there is no doubt about it all these comments are being repaired been running round in circles are correct. We should not have to control your support for it is difficult to imagine a worse support system manager for years providing to the UK. I work in IT long time but there is no doubt about it all these comments are better at being run round in circles are correct. We should not have to control the support for me  forum To get help for something As simple as a telephone number to get help when you need it from Adobe every question and round in circles and they are not changing it they are not trying to provide proper support. I have a major issue and yet there is no way to get through I am totally disgusted with Adobe and I will post to other places show how bad the support is,  A company the size of Adobe with major products should be ashamed of itself for providing such poor support every time it’s ours wasted

[Abambo]

First: there is no doubt that your message has been written to be difficult to read. That is wasting my time and those of all other wanting to help.

Second: With all those complaints and people suggesting that support was off-line and they could not contact support etc, I tried yesterday to contact support: it took me 3 minutes from the point I started the procedure until the time someone was answering the line. I even had not the time to stop the procedure as I did not intend to disturb the poor hotline guys in giving support to the ones in real need.

[michaelc64107844]

Mcooper_345@hotmail.com

There is also no doubt that you don’t understand my situation, I am both dyslexic and now partially sighted and although I have found an answer for getting proper help from Adobe. There is still no doubt that a larger manager people do not find that times are very easily because Adobe do not make it that easy.  I’m sorry that some people did not like the way I phrased it. But is somebody that has wasted many hours trying to get their system so I needed I still think the comments are very valid.

[MelihKarak]

[Test Screen Name]

We get a direct contact. Are you definitely following all the steps listed - especially you must FIRST sign on with the SAME Adobe ID used for the original purchase. And choose your product name accurately. That way you get the correct contact info. A bit of a pain, but I don't think Adobe set it up to be uncontactable, just to filter out people who aren't actually customers.

[OCD-UK]

Same problem.

No matter what combination of problems I select, when it gets to 'ways to contact support' I get nothing, I have tried several times in case busy. It's seems virtually impossible to contact these clowns, when paying so much money that's pretty shocking.

[Abambo]

I have three clicks to get a phone number for my private account or, in my case, 3 phone numbers for my professional account.This is the reason why phone numbers aren't published like that on the web. I'm not located in the UK, I get my local phone numbers. It would be shocking if I would need calling the UK (or why not India or Taiwan or the USA) for my support case.

This said, I think that most of the people miss the blue button, when they try to contact Adobe:

[Test Screen Name]

Or, they fill in Acrobat Reader as their product, I think. It's free, there is no support.

[Abambo]

But then they are not paying so much money...

[michaelc56976536]

The phone number does not work in the UK?

[Abambo]

By following the recommended path, you will be shown a phone number for phone support in your (Adobe id) region, if the product you need support for is entitled for having phone support. Free products as Adobe Acrobat Reader do not get phone support. There is only limited chat support and the fora.

[designu46483552]

Phone number does not work outside the US- you need to find and change the Region dropdown setting in the page footer, then get the phone number there.

This is a region-specific number but will almost certainly send you not to a call center in your region but to a Bangalor number instead (so be prepared for a poor quality phone connection).

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