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Exit Code 7 when installing CS5

New Here ,
Apr 10, 2017 Apr 10, 2017

I had failure error messages when trying to circumvent the process and downloading CS5. Here are the error messages I received. I did restart the computer and download the Java scripts necessary. Can someone help? See screenshots.

Screen Shot 2017-04-10 at 7.01.01 PM.pngScreen Shot 2017-04-10 at 7.01.17 PM.png

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correct answers 1 Correct answer

Adobe Employee , Apr 11, 2017 Apr 11, 2017

Branching to a new discussion.

Laurenc89105770 the error Exit Code 7 indicates that the current User account is unable to update a critical file or location.  In your case the installer is unable to overwrite an existing installation of Photoshop CS5.  Please run any available uninstallers located in the Applications/Utilities/Adobe Installers folder.

If you continue to receive errors then see Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

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Adobe Employee ,
Apr 11, 2017 Apr 11, 2017
LATEST

Branching to a new discussion.

Laurenc89105770 the error Exit Code 7 indicates that the current User account is unable to update a critical file or location.  In your case the installer is unable to overwrite an existing installation of Photoshop CS5.  Please run any available uninstallers located in the Applications/Utilities/Adobe Installers folder.

If you continue to receive errors then see Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot... for details on on how to resolve Exit Code 7.

If you are installing under macOS 10.12 Sierra then see Installing Creative Suite on macOS 10.12 (Sierra) for a workaround to allow Creative Suite 5 to install under the latest Mac operating system.

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