Files missing

[Cyris21]

I checked my creative cloud folder the other day and all my files were missing. I checked the online page with my assets and they were also gone from there. I then checked the deleted items and the only files in there were some that i had deleted recently. I found that another computer had not synced with creative cloud in a couple of weeks so was able to get my files from there (hallelujah). The only problem is that any files I updated in the last couple of weeks has been lost

Is there any way of retrieving files that have been updated in the last couple of weeks?

[arij2010]

Hi,

Are you sure you do not have two Adobe IDs?

[Cyris21]

That would make sense and answer the question as to where my files went

But I only have one adobe ID

[Test Screen Name]

Is it possible that someone (perhaps in your office, or a visitor etc.) signed in as themselves to use your computer? Just a thought.

[Abambo]

Contact Adobe support to see if there is a backup that could be restored: Contact Customer Care

[Cyris21]

GREAT NEWS - files found - suspect it may have had something to do with Windows latest update which they have withdrawn due to similar complaints / comments

Thank you all for your help