Flash Pro CS6 Not Installing Properly

[Walrus322]

I am trying to install the trial of Adobe Flash Professional CS6 so I can edit a file, but when I go to install it, I get an error saying 'Some items for the following products could not be installed successfully'. I uninstalled everything else that is CS6 such as After Effects and everything else, but I am still getting the error. Is there a way to get around this error?

[Title edited for question clarity and future forum search... Mod]

[kglad]

what os?

[Walrus322]

Windows 8.1 Pro

[John T Smith]

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

[Walrus322]

Now when I run it as an Admin it says

'Installer failed to initialize. Please download Adobe Support Advisor to detect the problem'.

[kglad]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[Walrus322]

This came up in the logs:

ATAL: DS003: Cannot extract 'C:\Users\user01\Desktop\Flash Pro CS6\Adobe Flash Professional CS6\payloads\AdobeFlash12.0-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{4FAB339E-2132-434F-9376-9CD735E4C69C}'. Error: Error 1117 The request could not be performed because of an I/O device error.

[kglad]

empty (but don't delete) your adobeTemp folder and change your folder permission to read/write.

[Walrus322]

I tried all of the above stepts (except emptying adobeTemp since I do not have a folder named that), and tried re-installing it but it still fails to download.

[kglad]

create that directory in the correct location and assign read-write to it.

if that fails, uninstall anything cs6 that might be installed.

clean per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer

retry installing

if that fails, copy and paste your error message.

[Walrus322]

When I click on Error Summary, it just says the file may have been moved or deleted.

[kglad]

attach a screenshot of your error message.