free trial install just stuck on initializing installer tried twice

[rsilb]

[John T Smith]

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Also, what are you installing... program name AND exact version number?

Are you using a computer Administrator account will full read/write permission?

[rsilb]

windows I have tried using explorer, firefox and chrome installing muse home use i am the admin

[Govardhan.V · Accepted solution]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it shud launch Adobe Creative Cloud app.

Still same ?? let us know.

[johnnyl14027918]

i followed every step still stuck on initialization

[SalehCode]

Searched the web for more than an hour for a solution and this is the only one worked!

Thanks!