Getting serial number for CS6?

[pianoman369]

I ordered a creative suite software pack that said that I qualified for the deal that I get to upgrade for free to CS6 when it is released.  Since it is now available I was just curious when the serial numbers would be sent out or if I need to contact someone to get it?  Thank you

[SCRcR]

Ok I'll try again. I was basically brushed off last time so hopefully I get someone different.

[SCRcR]

Yep, told to wait until the end of the month. Support person can't initiate the coupon process, apparently. So annoying. I originally wanted to purchase CS6, Adobe say "Buy this and CS6 is free" so I figure why wait. Well, turns out I have to wait nearly a month after release it seems. Yeah, I can use the trial. But I didn't buy the software to use the trial.

[mydogmuppet]

Nightmare. Working with Adobe Support is a full time job.

So the CS6 upgrade arrives in the post today from Germany.

I search everywhere for the Serial Number which is conspicuous by its absence.

NOTHING. Not even a note as to 'NOTHING'

I try to install...it asks for the Serial Number. Yes, you guessed right...its not the CS5.5 Serial Number.

I guess with the price of their software they can afford all these support admin people...chatting and emailing their long-suffering customers.

[AudoWarp]

When you say "post", do you mean "e-mail"?

And when you say you searched for a serial number, what did you search?

[mydogmuppet]

Errr. For the last 20 years serial numbers have been printed on the media that the software is supplied in. Usually a sticky label on the CD/DVD cover. This system worked.

Adobe know better than to inflict this antediluvian, tried and tested  method of distributing serial numbers - they prefer to do it by email. (Whilst saving costs - they think it cuts out piracy ?)

Only in this case they neither supply a serial number on the media ....nor do they think it worthwhile to email one to me, even tho' i'm in their system for the CS6 upgrade. Go figure..

Yes ...the 5.5 serial number is useless.

But perhaps what annoys me most is the utter contempt Abode have for their customers. They post nothing about this on the Internet & they cannot be bothered to respond either here or via my Open Case in support.