have 24-digit serial key; need 6-digit serial number

New Here ,
Jun 21, 2016 Jun 21, 2016

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I have an Educational Volume License for CS3. I just updated my teaching computer which had to be manually migrated, so I reinstalled CS3. No problem; I have what I thought is the Serial number. But the StartUp page asks for a 6-digit code; mine is 24-digits long. The Adobe Help Chat told me my number is correct, but that they no longer support CS3. I still teach this older version.... any suggestions on how to translate my existing code for the new code they require?

I purchased the whole thing when I was a new teacher 10+ years ago... through Gov Connection. I don't think I registered it.  But someone at Adobe should be able to tell me my number, right?

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Adobe Community Professional , Jun 21, 2016 Jun 21, 2016
But the StartUp page asks for a 6-digit code; mine is 24-digits long.
Is it definitely asking, in words, for a 6 digit code? Or are you presented with 6 boxes on screen where you enter 4 digits into each box?

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Adobe Community Professional ,
Jun 21, 2016 Jun 21, 2016

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But the StartUp page asks for a 6-digit code; mine is 24-digits long.

Is it definitely asking, in words, for a 6 digit code? Or are you presented with 6 boxes on screen where you enter 4 digits into each box?

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New Here ,
Jun 24, 2017 Jun 24, 2017

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4 digits in each box.  Worked.  But they didn't say that !!!

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New Here ,
Jan 01, 2022 Jan 01, 2022

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This helped me so much, thank you!

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Adobe Community Professional ,
Jun 21, 2016 Jun 21, 2016

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If you did not register so your serial number was added to the registration database for your Adobe ID, I doubt that Adobe can help

And, in fact, due to the age of the product, I know that Adobe no longer provides support

I have had various Adobe programs going back to the very old Premiere 6 (not CS6, the version 6 before Premiere Pro) and I have never seen a program with a 6 digit serial number

Volume License https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

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New Here ,
Jun 21, 2016 Jun 21, 2016

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JOHN WALLER! I send you huge thanks! It's been a long day... and I never would have figured that out without you!

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