I have an Educational Volume License for CS3. I just updated my teaching computer which had to be manually migrated, so I reinstalled CS3. No problem; I have what I thought is the Serial number. But the StartUp page asks for a 6-digit code; mine is 24-digits long. The Adobe Help Chat told me my number is correct, but that they no longer support CS3. I still teach this older version.... any suggestions on how to translate my existing code for the new code they require?
I purchased the whole thing when I was a new teacher 10+ years ago... through Gov Connection. I don't think I registered it. But someone at Adobe should be able to tell me my number, right?
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But the StartUp page asks for a 6-digit code; mine is 24-digits long.
Is it definitely asking, in words, for a 6 digit code? Or are you presented with 6 boxes on screen where you enter 4 digits into each box?
4 digits in each box. Worked. But they didn't say that !!!
This helped me so much, thank you!
If you did not register so your serial number was added to the registration database for your Adobe ID, I doubt that Adobe can help
And, in fact, due to the age of the product, I know that Adobe no longer provides support
I have had various Adobe programs going back to the very old Premiere 6 (not CS6, the version 6 before Premiere Pro) and I have never seen a program with a 6 digit serial number
-and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
JOHN WALLER! I send you huge thanks! It's been a long day... and I never would have figured that out without you!