Have an active and paid Creative Cloud account, most Creative Cloud apps say "Start Trial"

[KeeganSCH]

Hi there,

As the title suggests, I have an active and paid-for Creative Cloud account. I've had it for a few months, in fact. However, after doing some work to my computer (replacing the motherboard, specifically), most of my Creative Cloud apps are now telling me to start them in trial mode. I've tried logging out and back in again, switching Creative Cloud accounts and then switching back, completely uninstalling Creative Cloud and re-installing, restarting the computer, and logging out and back in again within a specific Creative Cloud application - Dreamweaver, in my case. However, I'm still unable to access most of my CC apps in anything but trial mode.

Help?

[Jeffrey_A_Wright]

KeeganSCH please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing the active membership from being authorized.

[KeeganSCH]

Hi Jeff,

I've gone through the steps listed in the link you provided, and everything is in order. I'm still having trouble. To clarify, I'm not having trouble logging in; according to Creative Cloud, I am logged into my account with the proper e-mail address and name, and according to my account page, I indeed have an active Creative Cloud license.

However, whenever I install a Creative Cloud application, it gives me the option to "start trial" and nothing else.

Any other ideas?

[Jeffrey_A_Wright]

KeeganSCH I reviewed the e-mail account/Adobe ID you used to post to this forum and there is not an active membership associated with it.  I would recommend contacting our support team directly at Contact Customer Care to confirm the Adobe ID/e-mail address assigned to your membership.

[titr37776809]

I have the same problem. I installed Photoshop CC + Lr on my desktop computer, no worries. But on my laptop, programs launched for trial.

I tried cleaning solution that assistance given me but it does not work. I'm a little desperate.

[Jeffrey_A_Wright]

I am sorry Titr37776809 but I do show an active membership under your account.  If the suggestion offered in message #1 does not resolve your connection error then please start a new discussion.  You are welcome to reference this discussion.

[KeeganSCH]

Hi Jeff,

I definitely have an active account, and it's definitely connected to this e-mail. Attached are some screenshots demonstrating the fact. Is this still something I should contact Customer Care about?

[Jeffrey_A_Wright · Accepted solution]

Then yes KeeganSCH if you have an active membership then there is still a connection error preventing your membership from being recognized.  If you have tried the suggestions offered in message #1 then please contact our support team at Contact Customer Care for direct assistance resolving the connection error.