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Haven't been using Adobe for years, but Have been billed every month for ~3 years now. What do I do?

Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Hello all! I am at the current moment very frustrated. Back in 2017, I needed Adobe for a project so I subscribed for maybe 2 months in total, got the work done and had no need for Adobe at all afterwards so I cancelled and was told that my subscription would be terminated the upcoming month. With that being said, I had lots of peace of mind. Call me an idiot (mainly because I feel like one), but low and behold my subscription WASNT cancelled and I have been getting billed every month ... since 2017!! Being a college student scraping by with every penny I get, this is very frustrating to me, especially because I havent been using Adobe since i thought my subscription was cancelled, hell I dont even have any adobe products installed on any of my devices. Some how I havent really noticed the billings until recent, when I saw my last months bill get put through thinking "Hmmm I thought I cancelled that years ago", just to find invoices dating back ~4 years. Thats almost $500 wasted! I have no idea what to do. I tried getting through to support but was ultimately unsucessful. Does anyone have any advice to offer (yes I know, check my bank statement LOL, got that one engragved in my head by now)

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Activation , CC FAQ , Creative Cloud

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correct answers 1 Correct answer

Community Expert , Feb 02, 2022 Feb 02, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Feb 02, 2022 Feb 02, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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