Having trouble downloading CS6 Master Collection Download.

[becker18]

It seems that everything is fine until the download is complete.  Once file 1 of 2 is 6.2GB (File name MasterCollection_CS6_LS16 (1).7z) is downloaded I click to run and it says "to open this file, windows needs to know what program you want to use to open it...". The second download, 2 of 2, downloads fine and when i double click to run, a notice pops up asking if I want to run this file. I click run, and get error reading "The file archive part of Adobe CS6 Master Collection is missing. you need all parts in the same folder in order to extract Adobe CS6 Master Collection. Please Download parts."

[kglad · Accepted solution]

both the 7z and exe need to be in the same directory.  then click the exe.

if you see the archive missing error message again, your exe and 7z don't match or you have an incomplete archive download.  (check the file names and sizes.)

if that's not enough info for you to solve the problem, post the files names (including extensions) and sizes.

[becker18]

I placed both files into an "ADOBE" folder which I put on my desktop.

File 1:

     Type: 7z File

     Size: 6,504,448 KB

File 2:

     Type: Application

     Size: 1,031 KB

          (when I hover over the file name some addition information pops up - "file description: adobe extractor, Company: adobe systems incorporated, File Version: 1.0.2.1, Date Created: 8/15/2014, Size: 1MB")

When I click the application file (not seeing exe anywhere) I still get "The file archive part of Adobe CS6 Master Collection is missing. You need all parts in the same folder in order to extract Adobe CS6 Master Collecton. Please download all parts."

[kglad]

assuming you can see file extensions, rename the application file by appending dot exe ( =  .exe) to the end of it.

make sure your 7z has file extension dot 7z ( = .7z).

if you have any problem again, post the file name.  you may have downloaded mismatched exe and 7z files.

[becker18]

I tried this and still getting the same error.

MasterCollection_CS6_LS16 (1).7z

MasterCollection_CS6_LS16 (1).exe

[kglad]

you have (or had) duplicate downloads.  ie, you downloaded those files more than once.

rename those files:

MasterCollection_CS6_LS16.7z

MasterCollection_CS6_LS16.exe

then click or double click the exe.

[becker18]

This worked like a dream! Thank you for your help! I am now downloading all programs.

[kglad]

you're welcome.